Shipping policy
Shipping
Thank you for choosing 16entity! We are committed to delivering your product(s) safely and efficiently. Please review our shipping policy below for details on delivery times, shipping methods, and other important information.
1. Shipping Region
We currently ship to the following region:
- Hong Kong
If your region is not listed, please contact us at 16entity.business@gmail.com to inquire about international shipping options.
2. Shipping Costs
- Standard Shipping: HKD 30 – Estimated delivery within 2-7 business days.
- Free Shipping: Enjoy free standard shipping on orders over HKD 500.
Note: Shipping costs may vary depending on your location and order size.
3. Processing Time
All orders are processed within 1-2 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.
4. Shipping Time
Shipping time is estimated to be between 2-7 business days, depending on your location. Please note that these are estimates and do not include processing time.
Note: Delivery times may be affected by factors beyond our control, such as customs delays or weather conditions.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through our shipping partner’s website.
6. Shipping Address
Please ensure your shipping address is accurate and complete. We are not responsible for delays or lost packages due to incorrect addresses. If you need to update your address, please contact us immediately at 16entity.business@gmail.com.
7. Shipping Restrictions
We are unable to ship to P.O. boxes or APO/FPO addresses.
Customer Support
For further assistance, please contact our customer support team at 16entity.business@gmail.com.